We will call her Sales Person Sally. Sally was given the informal position of office/team leader of a very small office that needed to do some serious growing of the number of agents it had. Sally was an incredible salesperson with a few years of experience behind her. Full of excitement and the true desire to help, she set out to grow the office with new agents. Several agents came and went, very quickly. They seemed to leave as quietly as they came. Now we get to the challenging part. When each of these agents left, Sally did not have much Good to say to the other agents about the departing agents. All of a sudden these agents that had left were the worst people on earth and had no business being in real estate anyway. When it came time for another agent to leave the office, this agent went to a mid level manager with a request for transfer. When Sally got wind of the request, she immediately cut off all communication with the agent and developed the same negative pattern of behavior. This is a very sad situation for everyone involved. Why is it that sometimes we think that just because we are successful at the task level of something that we will automatically be a wonderful manager/leader. There is a HUGE difference between managing people and leading people. Is there hope for Sally? If so, how can someone step in from the outside to help her without becoming the next target of her rage and negativity? Is it worth it to go out on a limb to help Sally or should we just write it off as someone else's problem to deal with? I would love to hear input from everyone on this topic. I am sure that we have all dealt with a Sally in our lives at one time or another.